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Diamond Rewards Program

What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Is the program free to join?
Yes! Anyone with an account is automatically enrolled.

How do I earn points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the black Diamond Rewards button on the bottom left of your screen. Hint hint: referring new friends is the FASTEST way to get rewards!

This excludes discounts/promotions, shipping and handling charges, sales tax, and purchases of gift cards. 

How do I view my point balance?
Click the black Diamond Rewards button on the bottom left of your screen. You can check it anytime, on any device.

How do I redeem my points?

You can redeem your points by logging in to your Diamond Rewards account. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Program offers may change, so please use rewards as soon as possible after redeeming them.
Rewards cannot be combined with other offers. Rewards cannot be used to purchase gift cards. 

Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!

What happens if a friend I refer cancels or returns their order?
Your pending points will become canceled and will be removed from your account.

Why did my account balance go down?
You, or someone you referred, canceled or returned a purchase.

I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.

I referred a friend but didn't earn any points!
When referring a friend, ensure to click the "Refer Friends" tab, and to send your friend your unique link to make their purchase through. If their purchase is not made through this link, you will not receive your points. For the referral to be valid, your friend must be a NEW customer and must not already have a Diamond Rewards account.

Can I receive points for past purchases?
Sadly, no. Please ensure that you have created a Diamond Rewards account before purchasing, and are logged in when making your purchase.

Can I use my points during checkout?
Not directly - please redeem your points for a discount code which can then be applied during checkout.

How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?
Please reach out to us at support@alleymuse.com - we'll be happy to help!

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